Chris from Reliance Consultancy helped us untangle years of bad habits and unnecessary complicated ways of how we work’. Within a few weeks the factory felt calmer, the team were clearer on their roles, and our day‑to‑day running became far more efficient.
Mark Ellison, Owner
What I appreciated most was how practical and down to earth Chris was. Little to no jargon, no judgement, just simple changes that made a huge difference. Staff communication has improved massively, and the atmosphere is better for everyone."
The Copper Kettle Café , Sarah Donnelly, Manager
We reached out to Reliance Consultancy to support us with a few problems. When Chris came in was like hitting reset. He helped us deal with a tricky staff situation calmly and professionally, and gave us the confidence to handle things better in the future. I’d recommend him to any business that needs honest, practical support."
The Old Mill Family Farm, Rebecca Turner, Co‑Owner
I had Reliance Consultancy recommended to me by another pub manager, Chris has a real talent for understanding people. He helped us rebuild our team after a few key members of staff left, Chris helped re- structure and create a more positive working environment.
The Red Fox Inn, James Patel, General Manager
Chris has a real eye for spotting things that slow a business down. He helped us tidy up our processes and gave us tools to manage the team better. We’ve saved time, reduced stress, and communication is miles better.
Chris carried out a Mystery Customer Audit for us and the insight was invaluable. He spotted things we’d completely missed, small details in service, layout, and communication that were affecting the customer experience. The report was clear, honest, and easy to act on. We made a few simple changes straight away and noticed a difference within days. It felt like seeing the business through fresh eyes.
The Market Square Bakery,
Olivia Bennett, Owner