Flexible packages or bespoke support

I offer flexible service packages - like Starter, Growth, and Transformation - or you can mix and match services to build your own custom support plan. The best place to start is a friendly, no-obligation chat about what’s going on in your business.

Operations & Resilience

  • Process Improvement & Efficiency Audits
    Identify time-wasting processes and streamline workflows
  • Standard Operating Procedures (SOPs)
    Create clear, repeatable processes so your team can work smarter, not harder.
  • Business Continuity & Risk Planning
    Prepare for the unexpected with robust risk assessments, SLAs, business impact analysis and contingency plans.

People & Culture

  • Team Structure & Role Clarity
    Define responsibilities and reporting lines to reduce confusion and boost accountability.
  • Conflict Resolution & Coaching
    Have a problem in the team? Leadership? Who’s responsible for what?

Talent & Team Development

  • Hiring & Onboarding Support
    From job descriptions to interview plans to first-day checklists - I’ll help you build a solid foundation for new hires.
  • Team Communication & Collaboration
    Improve how your team works together by refining communication channels, meeting rhythms, and decision-making processes.

Mystery Customer Auditing

Mystery Customer Audits are designed to give clear, unbiased insight into how your team delivers your customer experience - when no one’s looking. Book the one or make them a monthly occurrence to see improvements.

The audit can be tailored to your requirements and will be followed up with a full report.