Tailor made services for your requirements

After an initial consultation, I will send over a plan that will describe the steps I believe will help you and your business.

This may be in person, or online (Teams/Skype), all depends what you are after.

Operations & Resilience

  • Process/production Improvement 
    Let’s take a fresh look at how you and your team get things done. I spend time with you and/or your staff to understand the real day‑to‑day routines, roles and responsibilities, often uncovering unnecessary steps, old habits, unclear responsibilities, or tasks that have simply become messy over time. From there, we identify small, practical changes you can make straight away,  even a few simple adjustments can make a noticeable difference
  • Standard Operating Procedures (SOPs)
     Every business has processes, a process may be how certain meats are cut at a Butchers, how to make your branded coffee at a Caffe, it could be for how you order stock for your retail shop. The most important thing you can do with these processes is get them into readable easy to follow step by step procedures.
  • SOPs make sure everyone works in the same, consistent way, whether they’re new, part‑time, or long‑standing staff. This keeps standards high and gives customers a reliable and consistent experience. Training will be more efficient because you’re not relying on one person to explain everything. If someone is off sick, on holiday, or decides to leave, the knowledge stays in the business.
  • Once I have a good understanding, I will get these written up in a detailed but easy to follow step by step procedure.
  • Business Continuity & Risk Planning
    I can look into your business resilience plan which will provide stability in tough times.
    BIA (Business Impact Analysis) This looks at your immediate back up plans if likely situations occurred, for example, if you are a Removals company and one of your Lorries or Vans break down what's the plan to get a replacement asap. If a key member of staff leaves suddenly, what do you do to bridge the gap until a suiter if found. If key stock doesn't arrive what are your emergency arrangements. If you work in I.T and the Internet was to go down, what next. Etc etc
    Service Level Agreements (SLA)
  • If you provide a service to clients then an SLA will detail, who you are, what you do, and how do it. It will detail how you measure your service and teams They define how performance will be measured things like response times, availability, or quality levels and how those measurements will be reviewed or approved. SLAs also outline what happens if the agreed standards aren’t met, giving both sides a fair and transparent framework for resolving issues.
  • Your SLA serves as a spine to your business and provides transparency to your cliental.
  • Risk Assessments, Compliance, Health and Safety
  • I can also help you by carrying out a few assessments and checks to ensure your operating legally and safely

People & Culture

  • Team Structure & Role Clarity
     We will look at your current team set up and structure, when people know who does what and who to turn to, everything becomes easier. This ensures the right staff have the right responsibilities. Going through this, we also heavily look at what you do as the owner or manager, if you currently hold all knowledge and responsibility we will look at sharing this load correctly amongst the team allowing you to concentrate on what you do best, this will reduce stress and workloads. A clear structure also benefits new starters if they know the situation they are walking into.
  • Conflict Resolution & Coaching
    Whether there’s tension in the team, a difficult employee, or a leadership challenge you’re not sure how to handle, I offer practical, one‑to‑one support to help you move forward. I work closely with you to understand what’s really going on and give clear, grounded guidance tailored to your situation. If preferred or requested, I can also come into your workplace to address issues directly and help everyone get back on track.

Hiring & Interviewing

  • Hiring & Onboarding Support
     Hiring and finding the right person for the job is a difficult and time consuming responsibility. It can also be costly if time, training and preparations are made for the wrong individual. That's why it is important to get it right first time.
  • With my help I'll look into your current interview process, approach and strategy and ensure you have the right steps and filters that will stop you wasting your time on no shows and people not suited for the role.
  • We will also look into your advertisement/job descriptions to make sure they are effective and getting the right message across.
  • If requested I am happy in supporting you through the interview process and supporting the onboarding process such as introductions, contracts and training to ensure the lucky applicant gets the most beneficial start to your business.
  • Team Communication & Collaboration
    Lets also look at how you and your team communicate on a daily basis to ensure you have effective and timely meetings in place. These are you for the team to be open, delegate task and who's covering what.

Mystery Customer Auditing

My Mystery Customer Audit Service is a great chance for you to see your business through the eyes of your customer.

How it works?

I will carry out a minimum of three MCA's on your place of work acting as a customer, each audit is followed up with a report which will allow you to see a variety of things such as improvements from previous audits, a consistency of good or bad standards,  staff professionalism, standards of the workplace and much much more. I will also tailor the audit to look at specifics that you would like me to pay special attention to.

These audits are not to blame or shame staff or point the finger. This is to give an overall report on a customer experience which will help you understand areas of improvement.