Flexible packages or bespoke support
I offer flexible service packages - like Starter, Growth, and Transformation - or you can mix and match services to build your own custom support plan. The best place to start is a friendly, no-obligation chat about what’s going on in your business.
Operations & Resilience
- Process Improvement & Efficiency Audits
Identify time-wasting processes and streamline workflows - Standard Operating Procedures (SOPs)
Create clear, repeatable processes so your team can work smarter, not harder. - Business Continuity & Risk Planning
Prepare for the unexpected with robust risk assessments, SLAs, business impact analysis and contingency plans.
People & Culture
- Team Structure & Role Clarity
Define responsibilities and reporting lines to reduce confusion and boost accountability. - Conflict Resolution & Coaching
Have a problem in the team? Leadership? Who’s responsible for what?
Talent & Team Development
- Hiring & Onboarding Support
From job descriptions to interview plans to first-day checklists - I’ll help you build a solid foundation for new hires. - Team Communication & Collaboration
Improve how your team works together by refining communication channels, meeting rhythms, and decision-making processes.
Mystery Customer Auditing
Mystery Customer Audits are designed to give clear, unbiased insight into how your team delivers your customer experience - when no one’s looking. Book the one or make them a monthly occurrence to see improvements.
The audit can be tailored to your requirements and will be followed up with a full report.
